Frequently Asked Questions

Water rates are comparable or less than most similar-sized water systems in Pennsylvania. Unless there has been a mistake on your Bill (a very rare occurrence), the normal amount of your monthly bill reflects YOUR amount of service. If you want to compare your bill or usage to that of your neighbors’ or friends’, make sure you do so with several customers with like-sized families to that of yours. For comparison, the average residential customer throughout our system uses 140 gallons Per Day (gpd). However, an average residential household in our service area is comprised of 2.5 persons. Therefore, a family with 2 or 3 children, or more, would pay a higher bill.

Tap water providers and bottled water providers must meet the same water quality standards. In fact, tap water providers are required to conduct more frequent water quality testing and reporting than bottled water providers. Some consumers prefer the taste of bottled water, and some choose bottled water because they have special health needs. But tap water is a much better deal at costs of 1,000 times less than bottled water.

We conduct regular water system flushing to remove any mineral build-up and sediment from the pipes and also to ensure that water circulates adequately throughout the system. Fire hydrants may also be opened to conduct fire-flow capability tests.

Start by checking for a toilet leak.  Do this test at night or when you are out of the home for several hours.  Color the water in the tank of the toilet with food coloring, coffee, cola etc.  First thing in the morning or when you arrive home (before water is used) check the bowl of the toilet.  If the color shows in the bowl, you have a toilet leak.  Do this test to all of the toilets in the home. 

You can also take a meter reading.  Again you want to do this test at night or when you are out of the home for several hours.  Take a read from the meter and write down all digits from left to right.  First  thing in the morning or when you arrive home, take another meter reading.  Again you will want to write down all digits from left to right.  If no one used water, the read should be the same.  If the read is different and no one used water, you have an internal problem.